Data Deletion

Last updated: October 20, 2026

You can disconnect an account or request deletion of your Dobalo account. Some records may remain, as explained below. What we keep, and for how long, is set out in our Privacy Policy.

Disconnect a single account

This applies to Meta (Facebook and Instagram), TikTok, YouTube, Shopify and Stripe connections.

As a creator, open Settings → Connected accounts and disconnect the account. For Shopify, uninstall the app in Shopify. For other connections, write to support@dobalo.com.

Disconnecting a creator account disables its connection in Dobalo. Previously imported campaign records may remain. Shopify removal follows the process below.

You can also revoke access from the provider's side: on Facebook under Settings & privacy → Settings → Apps and websites, on Instagram under Settings → Website permissions → Apps and websites, on TikTok under Settings → Security → Manage app permissions.

Remove a Shopify store

Uninstall the Dobalo app in your Shopify admin under Settings → Apps. When we receive Shopify's uninstall notification for the current installation, we immediately delete the store's access credentials and disconnect it. When Shopify then asks us to erase the store's data, we delete sync details, creator codes and imported orders that no creator commission refers to, and clear the details of the others; we keep only order references, a reference to the store and the commission records that are still needed or required by law. Order details are also removed under the retention rules in our Privacy Policy. You can also write to support@dobalo.com from the address on your account. When Shopify forwards a customer deletion request, we clear the stored details of the listed imported sales orders. We keep the commission records we must keep by law and an order reference record, so these orders are not imported again while the store stays connected. We also clear the order number copied into a matching product-sample request.

Delete your Dobalo account and its data

You can request account deletion in Settings → Security or by writing to support@dobalo.com. Contact us about data that remains after deletion.

Two things we cannot simply erase, and you should know why: payment and tax records (invoices, payouts, tax forms) are kept for the period commercial and tax law requires, and fraud-prevention records are kept so a closed account cannot be used to repeat abuse.

Ask us instead

If you cannot sign in, or you want a copy of your data before it is deleted, write to support@dobalo.com with the e-mail address or username on the account. We may ask one question to confirm it is you before we act on a deletion request.

dobalo UG (haftungsbeschränkt) — see our Imprint for the full company details.